Contact us
Real humans, real answers. Whether your QR code won't scan, you're not sure your phone is compatible, or you need a refund — talk to us.
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+66 64 271 5235
Fastest for urgent help, e.g. you're at the airport and the QR won't scan.
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Response time
We reply within 24 hours — usually much faster during Thailand daytime (UTC+7).
Send us a message
This form opens your email app with everything pre-addressed to us — no account needed, nothing stored on our servers.
Before you write
- QR code not arriving? Check your spam folder first — and remember the QR is also shown on the order confirmation page right after payment.
- Not sure your phone supports eSIM? Dial *#06# — if you see an EID number, you're good. Full steps in our installation guide.
- Want a refund? See the refund policy — if your eSIM never activated, you're covered within 14 days.